Our desire is that you are 100% satisfied with the purchases and services provided by our award winning AVLHQ team. If you wish to return an item, please consent to our standard return policy and request RMA through our customer service department.

Return Policy: 

Your satisfaction with a purchase is important to us. However, if, for some reason, you are displeased with the purchase, you may return it for a refund for the purchase price an in-house credit, or exchange the purchased product for another one within 30 days of purchase from the shipping date (IF THE ITEM IS STILL IN NEW CONDITION). Most return items are subject to a minimum of 10% restocking fee unless we are at fault. Examples of wear or usage are opened factory seal, handling marks, light scratches, dents, tear, scrapes, or scuffs that may render any condition less than brand-new. Your return package must include all original manufacturer included materials such as accessories, brochures, warranty cards, manuals or your return will be assessed to a return handling charge. Your refund will be processed immediately after successful assessment by our trained category professionals as condition acceptable as stated above. Please note that refunds are valid for the value of the product only. Shipping services and handling charges will be deducted from your refund. Items with promotion and/or free shipping will be deducted of the amount or promotion and/or shipping service fee from your refund. All software products are non-refundable (electric or physical.)

 

International Shipments:

All internationally shipments are NOT covered under our standard return policy unless additional policies and information is specified with your package. AVLHQ does NOT cover using freight forwarder to ship or hand-carrying items internationally. AVLHQ does not take responsibility for any duties, taxes, VAT, and brokerage, including all governmental and courier fees over international shipments. AVLHQ is not responsible for all non-delivered parcels. Any return shipping fees incurred will be deducted from any refunds entitled to customer. International return labels will not be issued for items sent through a freight forwarder or hand carry without exception.

Exceptions:

Select items are not covered under our standard return policy. The following types of items are accepted for refund(upon our consent) if unopened or found to be defective: clearance, demo, display, discontinued and open box.  Your refund or exchange will be processed immediately after successful assessment by our trained category professionals as condition acceptable as stated above. Shipping services and handling charges will be deducted from your refund. Items with promotion and/or free shipping will be deducted of the amount or promotion and/or shipping service fee from your refund.

Handling Charges:

You will be charged a restocking fee from 10% - 35% based on the item. 

Return Shipping:

We recommend you to send the returning package via insured ground service with a tracking number. The buyer is responsible for all return costs. AVLHQ will not be held responsible for lost, missing or damaged packages in route to us. Please contact your courier services for further details on your options.

By purchasing from our company, you are acknowledging that you have agreed to our terms and policies. We, AVLHQ, make the final decisions in purchases, returns, and any agreements based upon our company. Thank you.